leadership

Are You Accountable to Your Customers? by Sam Silverstein

If a company is more concerned with its immediate bottom line than it is with the customer’s best interests, that is a short-term decision, and a poor one. That company is maximizing a short-term profit in exchange for a long-term loss. When that company stops looking out for its customers, it might maximize its profits that month, that quarter, or maybe even that year—but there are going to be long-term problems down the line…and if the company ignores those problems for long enough, its survival will eventually be at stake! 

Spring Training for Organizational Success by Sam Silverstein

While visiting and working in Florida, I had the opportunity to attend the St. Louis Cardinals’ home opener spring training baseball game. Spring training is a great time both for the players and the fans. Everything starts new in spring training. Fans have renewed hopes of their team winning the World Series. Young players have renewed aspirations of moving up in the organization and possibly even making the Major League team.  

But a lot has to be accomplished before decisions are made on who will make the Major League team and who will continue to play in the Minor Leagues. 

Why Training Fails: The Shocking Truth That Most Leaders Don’t Even Know by Shawn Doyle, CSP

I have been involved in training, speaking, and consulting for 28 years, and the same issues have been present all along. In this article, I want to share with you the 11 main reasons why training fails. The shocking truth is there is a lot of money spent but tons wasted because of the barriers organizations have in place around training.