“Customer service is not a department that deals with problems and complaints. It’s a philosophy to be embraced by every employee.”

Some say that customer service is what happens when the customer experience goes wrong.

That’s part of it, but it’s not the whole picture. If you’ve followed my work, you know that customer service is not a department that deals with problems and complaints. It’s a philosophy to be embraced by every employee, from the CEO or owner to the most recently hired. It’s how you interact with people, both your internal and external customers.